COMMONS OF HILLTOP, THE

I am extremely disappointed with my experiences with "The Commons of Hilltop". I highly recommend considering alternatives, there are many excellent residencies and 24hr care facilities in the area with stellar reputations and ratings, superior support and better long-term health management solutions at much more reasonable rates. Do your homework.

I am torn about giving this rating because in all honesty, we are THRILLED with our mothers apartment and care from the staff. We literally have ZERO complaints about the amazing workers and the lovely facility. But if I could give the CEO/higher ups who profit from this place zero stars I would. In the 3 years we have had our mother and late father there, the prices (already ASTRONOMICAL) have continued to rise again and again, and AGAIN. This last rate hike was the THIRD in six months!! We have literally watched as many residents have been left with no other choice but to MOVE, because they can no longer afford the price hikes. It is only a matter of time before we are in the same position.....imagine the absolute sadness and nightmare of having to move an elderly parent in poor health to another facility after they have become comfortable in their "home"!! We see many of the apartments now sit empty because people can't afford them and it makes no sense!! Isn't it better to keep the prices where they were and be at full capacity than have apartments sit empty month after month? And please don't tell me the 'cost of care ' has gone up--- I've seen in job listing what they are paying their workers and it's shameful. The only explanation left is pure greed. Full stop. I only wish I knew how to get this message to the people who are profiting off this. My prayer is that they never have to make the choice of figuring out what to do with THEIR 89 year old parents when the $ runs out-- but of course, that won't be a problem for them, will it? A huge thank you to the amazing staff. A huge something else to the CEO of the Commons. Not sure how you sleep at night. 💔

We moved my dad in several months ago. Trust me - the photos on their website DO NOT by any means reflect what the place is really like. They must be taken from a four-star resort or restaurant. Grilled steak with asparagus like that? Never happens. The food is mediocre at best. The activities are the same - every day, every month. So unless you play dominoes or bingo - not much else happening on a daily basis. Yes, they have occasional excursions - like drives around town which is better than nothing. The caregivers are hard to find. The whole place seems to be suffering a severe shortage of staff, no organization and few, if any, signs of improvement in the overall quality of care and life. I have heard rumors they are going bankrupt. Don't know if that is true - but would explain the downturn.

It is unfortunate that most of the 1 star ratings on here are of personal reasons/beliefs and do not reflect the quality of care, life and facility. Please take those reviews as what they are, personal, and not a reflection of the actual facility, employees, management and care provided. My loved one has lived in the facility for over a year and it has been fantastic for her. Without having her name badge on, the caregivers know her by name and are genuine in their concern and interactions with her. I've seen the same interactions between the staff and other residents. The facility is very well taken care of, bright, easy to access and inviting to all. The food is good to excellent. I feel comfortable and at ease that my loved one is living at The Commons. Her quality of life has greatly improved since moving in. I enjoy visiting her, she loves to have people come and visit her and dine with her. I have not had a negative interaction with any of the staff and I believe if I had management would address the issue. Update late 2024: My loved one was placed in hospice and eventually passed. While moving items out of the apartment before she passed many of the staff and residents stopped by to ask how she was doing. They shared stories and best wishes. Grateful for the time she spent here.

My experience with The Commons goes back to 2013. First Mom became a resident, then Dad joined her there, and now it's just Dad since Mom's passing. The care that the residents receive is nothing short of amazing. The staff treats all of the residents with tremendous love, respect and compassion...it's more like a family than anything else. The entire staff is always very helpful when you have problems or questions with your loved one. They work very hard and I appreciate everything that they do. The facility is always kept clean and well maintained, inside and out. The vans used to transport the residents are kept in good running order, and the drivers keep their passengers safe and secure. During COVID19, management set up some very strict protocols which have kept the residents much safer and healthier than the general population. The food in the Dining Room can be a little hit and miss at times, but in general it is good. Dad complains that "they serve too many green vegetables", which just proves that some kids never do grow up. In general, I would say that if you are looking for a place where your loved one will be well taken care of, and where the staff really does have their best interest at heart, then you need to make a visit to The Commons.