Colony Club Alf (the)

I would strongly discourage anyone from placing a loved one in this facility. The roach infestation is completely out of control and despite claims of pest control services twice a month, it either isn’t happening or is completely ineffective. My father was assaulted by another resident and neither my brother nor I were notified by staff. We had to hear about it directly from him. The only “solution” provided was separating them during lunch. There have also been multiple incidents where my father has fallen and remained on the floor unattended for hours. We were also informed that the emergency pull cords either do not function properly or fail to alert staff in a timely manner. Communication from management is terrible. I have sent multiple emails requesting information and assistance and have received little to no response. This facility feels careless, poorly managed, and literally falling apart. Even the so-called backyard area is basically treated as a smoking section, making it impossible for residents with lung or breathing issues to enjoy being outside. Extremely disappointed and concerned for the safety and well-being of the residents here. EDIT: I appreciate your response addressing the pest control but while that's a huge, unsanitary problem, it still is the least of our problems considering your broken emergency cords, lack of timely response to emergencies that could be fatal and your response conveniently ignores and doesn't address any of these other issues. I encourage all who have gone through a similar, heart breaking situation to file a formal complaint.

A resident in a wheelchair was left waiting outside the front door for more than 20 minutes after I helped wheel her there. I ran into a resident on her way back who asked me for help pushing her wheelchair. I couldn’t believe that she was made to wait so long at the entrance on a cold evening. I tried calling the number multiple times to no avail, and the mailbox was full.

Absolutely disgusting facility. From the moment you walk in, the place reeks of dirty, urine-soaked diapers. There is no excuse for a nursing home to smell like this. The building is falling apart, rotten walls, filthy rooms, and an obvious roach infestation. The floors are beyond dirty and look like they haven’t been properly mopped in decades. This is NOT a safe or humane living environment for elderly residents. What’s even more alarming is the lack of care and supervision. Residents who clearly cannot walk or care for themselves are left alone in their rooms, putting them at serious risk of injury. This is neglect, plain and simple. This place needs to be investigated immediately. The people living here deserve dignity, cleanliness, and proper care, not this level of filth and disregard.

“I cannot say enough wonderful things about this senior home. The staff is kind, patient, and truly cares for every resident as if they were family. The environment is always clean, safe, and welcoming, with plenty of activities that keep everyone engaged and happy. Communication with families is excellent, and I always feel reassured knowing my loved one is in such good hands. This place goes above and beyond in every way — highly recommend!”