Chateau Arden Hills

Just spent two days at The Villas at Arden Hils. Our room was perfect. Anthony was a wonderful host and gave us personal attention. This will always be my go-to place when I visit Sacramento.

My husband and I recently celebrated our 15th anniversary. We had no plans because COVID. So decided to stay in the Capri Garden Suite for a night. We had an amazing experience, dinner at Chavoor followed by a long bath in the suite. We had a wonderful breakfast the next morning. The Tuscan design is stunning, all set in a garden oasis. We were well taken care of.

I stayed in Valencia and it is pretty, but rundown. The heat did not work and neither did the gas fireplace in my room so it was cold at night. The bed sheet was covered with an old curtain. I was too cold to use the pretty spa bathtub, so do not know if that worked. I came in on a Saturday night and there was nowhere to eat. The young man who checked me in was no concerned about my discomfort. I stayed there for three nights, so got a good idea about the place. I complained and they took 15% off my bill. They thought my discomfort was worth around $150. This would not be acceptable at Best Western! There were some shady characters with nice cars who parked and hung out in back of the Villa building.

I know this place very well for having taken family members here. The rooms are gorgeous. But, each time there was something wrong. For my 1st stay here, it was really less than average. We arrived at 11.15 to a disgusting room, with beds undone, dirty towels, used glasses of water, all tv cables unplugged, and a warm smelly charcuterie platter offered as an apology to the previous occupants. Room service came & when I left to let them do their thing I mentioned we had just arrived to that mess. When I came back an hour later, only the beds had been made & the towels changed. The stinky cheese platter was still there, the empty bottles of water, the used water glasses, the used soap bars, etc. Not sure they changed the sheets. The shower was so clugged that we had water till our ankles & the room was adjacent to source of water (fountain?) So loud that I had to sleep with earplugs. This guest house could be so much better if the owners actually cared. That's really a waste of a gorgeous space. And so disappointing for the price we pay a night!!

The rooms are luxurious. The tub is a Jacuzzi. The shower is separate and has great water pressure. The TV can be seen from both the tub and the bed. Really enjoyed my stay.