Charter Senior Living of Bowling Green

Staff are always warm and friendly and ready to help. Couldn’t be happier with the care they provide.

The people here are Humble, Kind, welcoming, and friendly. Also, they have professional staff.

⭐⭐⭐⭐⭐ It's hard to put into words how grateful our family is for everyone at Charter Senior Living in Bowling Green. My mom has called Charter home for the past six years, and during that time we've experienced nothing but compassion, kindness, and genuine care from every department. As Mom's health has changed over the years, the staff has continually gone above and beyond to make sure she is safe, comfortable, and treated with dignity. It truly feels like she is surrounded by extended family. A special thank you to Jim for his leadership and creating a culture where residents genuinely come first. Don has been an incredible resource from day one, always caring, responsive, and willing to help in any way he can. Jason, the Finance Director, has also been wonderful to work with. He takes the time to listen, understands each family's unique situation, and works hard to find solutions with both professionalism and compassion. We are especially thankful for Aida, who takes such wonderful care of Mom's medications and always makes us feel confident she's in good hands. Courtney is always welcoming with a smile and is a tremendous help both at the front desk and in the dining area. Also Ashley, the resident Nurse has been amazing and kind to work with when it comes to Mom's healthcare. The kitchen staff deserves so much recognition as well. Tammy, Jessica, Brandon, Rebecca ("Pop Tart"), and Massey work incredibly hard every day to make residents feel cared for and valued. They always greet everyone with kindness, and it's obvious they truly enjoy serving the residents. The housekeeping team also deserves a huge thank you. They are consistently friendly, caring, and take great pride in keeping everything clean and comfortable. We're also grateful for the Empower rehabilitation team providing Mom's occupational and physical therapy. They have been patient, encouraging, and accommodating throughout her rehabilitation, always treating her with respect while helping her maintain as much independence as possible. One of the brightest parts of Mom's day is the activities program. Kathy does an amazing job creating opportunities for residents to stay engaged, active, and connected. And Nonny is simply a joy—her energy, enthusiasm, and love for the residents are contagious. She brings smiles wherever she goes. To every caregiver, nurse, dining team member, housekeeper, therapist, and staff member whose name I may have missed—thank you. You don't just provide care; you provide comfort, friendship, dignity, and peace of mind for families like ours. After six years, we can honestly say choosing Charter Senior Living in Bowling Green has been one of the best decisions our family has ever made. We are forever grateful for the love and compassion you've shown our mom. I wish I could give Charter more than 5 Stars! I truly recommend Charter with all my heart.

Would not recommend to anyone worst place ever.