Cascades Verdae Assisted Living

Linville Courts (assisted living, memory care, rehab) is the worst facility on the planet! They lie. They abuse. They neglect. I have photos and observations from every shift. Not once did I ever see the executive director in Linville Court. I have never seen a business allow their employees to sit and be on their cell phones! I witnessed this every single time I was there, which was multiple times a week, every week. I witnessed residents calling for help and not a single employee even looked up from their phone. They would let my parent run out of clothes, and she had plenty! I even found her clothes put back in her drawers damp! On numerous occasions I would have to take her clothes home to launder so she would have clean, dry clothes to wear. The snacks and drinks that we placed in our personal refrigerator or on the top of it were often stolen by employees. Other residents with memory issues were allowed to roam in and out of other residents rooms and take things because the employees were in an office talking and on their cell phones. The foods that were served were often inedible because they needed to be cut up, but the residents were only provided forks. During COVID they were given plastic forks. How can you cut a think piece of ham with a plastic fork? You can't! The employees just stood there and offered no one any assistance. (I finally asked for a knife and went around and cut up foods for any resident that wanted me to.) My parent fell several times and her bruises didn't match the stories that we were told. I could go on and on with the things that happened to my parent and provide photos! Thankfully, we got our parent the hell out of that place! Don't be fooled by the small college campus appearance and manicured landscaping. The inside of that place is very ugly, and I'm not talking about the physical appearance. (No, I don't want to talk to the little executive director. We did that and he was quite rude and really didn't give a damn.) Also, your "team" is far from highly qualified! I was there every week several times a week during all three shifts. What you call highly qualified is what I call inept. You know, not once in over a year did I ever see the little executive director in Linville Ct., except one time when corporate was going to make a visit.

I work with a couple of memory care residents and the staff is always doing some activities with them. I love it. I was able to participate in a couple of activities with my people and we had a lot of fun. Everyone here is friendly and helpful. Thank you to the staff and management there. You're awesome!