Terrabella Rock Hill

DO NOT consider this facility for anyone you love!!! Deceptive business practices! I declined placement for my mother because they insisted they would only accept her in memory care. Magically all of a sudden (when they realized they weren't getting my business) they said they had a one bedroom unit available if I would sign quickly. My mother was actually in the middle of a dangerous mental health crisis and we needed fast placement to keep the baby in our household safe so I signed the lease. I was immediately told after signing that the one bedroom was actually NOT available, she would have to move into a studio. CLASSIC BAIT AND SWITCH! Two weeks later they still withdrew nearly $8k from her bank account; the bank reversed it since no move in was even scheduled, no services were ever provided and no invoice with charge details has even been given. Now they've put her in collections, saying they were "holding" a room although I have it in writing that the room we discussed was not available. Luckily my mother's issue was acute mental health not dementia and proper medication quickly resolved her issues. But, this facility that claims to be compassionate to their residents and understanding of the nature of dementia are obviously not, they are merely predatory lenders in disguise. They knew our family was in crisis and moved quickly to take advantage. At a minimum their business practices are unethical, I can only imagine what their healthcare is like. I'd love to know what they think they did to deserve any money out of my mother who is living on fixed means, but getting hold of anyone in management was literally impossible. If you place your loved one here know that calls go unreturned. We are so thankful in retrospect that the salesperson lied and the room we leased was actually not available.

This places is horrible, and they remove each and every negative review posted here to try to make themselves seem like a wonderful and well run facility. Please do not be fooled. They can't find or keep a competent Executive Director to run the place properly. They hire ANYBODY to caregive with little or no experience, and no compassion for the residents. The rooms in Memory Care where our loved one resided are not properly or consistently cleaned. Laundry was not done on a consistent basis. Personal belongings were always missing...never to be found. Never enough staff to properly care for the residents. Building almost always smelled strongly like urine and sometimes poop. I could go on and on, but I think my point has been made. In a nutshell, I think the entire front office staff plus the useless maintenance director needs to be replaced with more professional and competent individuals who know how to proprrly run an assisted living/memory care facility. Additionally, as far as the caregivers and med techs, if the pay was better, a much better caliber of people would willing to work there who would be caring. compassionate, and love their jobs, which is clearly and currently not the case. PLEASE BEWARE...I wouldn't put my worst enemy in this place!!!

Do not let the corporate image fool you—this facility is an unsafe, neglectful, and completely unprofessional environment. The management team is incredibly unprofessional and actively works to sweep serious operational failures and incidents under the rug instead of addressing them. The leadership here has been a revolving door of chaos, and the former Executive Director, Tammy, was hands-down the most unprofessional, incompetent manager imaginable. The building itself is full of cleanliness issues and major safety hazards. There has been visible mold left unaddressed in rooms, and the laundry room has had massive, dangerous amounts of lint buildup left in the dryer vents, which is a major fire hazard for a vulnerable community. Furthermore, the care and basic rights of the residents are neglected daily. The kitchen completely strips away the residents' dignity by refusing to let them choose what they want to eat. They are given zero meal choices and are forced to eat whatever is brought out to them, regardless of their preferences or dietary needs. This place has turned into an absolute nightmare due to corporate neglect and terrible management. Protect your loved ones, look elsewhere, and do not ever subject your family member to this facility. Prospective families beware: the financial practices here are predatory and the daily physical care is deeply neglectful. When you tour this facility, they lie straight to your face and tell you that the pricing is all-inclusive and they do not charge extra "level of care" fees. But the moment your loved one moves in, the bait-and-switch begins. They slap families with massive, unannounced level of care charges without giving the legally required 30-day notice. To make matters worse, they will actively attempt to withdraw unauthorized money straight out of families' bank accounts. It is entirely deceptive and financially predatory. But the financial greed is nothing compared to how they treat the residents daily. They completely skip mandatory hydration periods between meals. It is a known pattern that staff intentionally withhold water and fluids from vulnerable residents simply because they do not want to do their jobs and change them every two hours. Forcing seniors to suffer from dehydration just to avoid basic care is unconscionable. They’re probably going to remove this review because they got something to hide and they’re guilty as charged

very disappointed with what was promised and not done. refuse to take calls or return call to discuss issues.

Although my mom's stay was extremely short, I wanted to thank the team at TerraBella. From the day that I started looking for support, they were extremely responsive and worked with us every step of the way even when timing accelerated and the plan had to change from in home care to assisted/nursing care in a facility. They were kind and responsive to all of our questions and checked on our mom often. We truly appreciated the care and attention given. I highly recommend them.