Alto Warner Robins
About
Alto Warner Robins (formerly The Canopy at Warner Robins) is an assisted living and memory care community operated by Allegro Senior Living, a family-managed organization with over 40 years of experience. The community focuses on personalized support and compassionate care, offering private apartments with conveniences of community living.
Capacity
72 residents
Phone
(478) 313-5415Website
Visit websiteLocation
Amenities
Ratings & Reviews
4.6
out of 5
Based on 139 reviews
Reviews (139)
Showing the 50 most recent of 139 reviews from Google
Jennifer Nash
This facility assessed and accepted my friend’s mother yesterday, and was made fully aware that she sundowned and was having issues with being combative (which is not uncommon with dementia patients.) My friend was assured this was not uncommon and that the facility could handle it and had procedures in place. The poor mom was there LESS THAN 24 HOURS. The facility was having issues with her, and clearly did not want to take the time to deal with her patiently. They wanted to send her to the hospital to get her medicated as a first option, which is not appropriate for dementia patients. Biting can absolutely occur in dementia, particularly when someone feels cornered, restrained, frightened, or doesn’t understand why someone is touching them. It doesn’t automatically mean that the person belongs in a psychiatric hospital!!! Rather than reaching out to the family, the facility called the POLICE today on this poor, confused lady in her 80s with dementia after she was there literally less than 24 hours!!! Do NOT place your family here. This was traumatic for the mom and for my friend, and violates state regulations around involuntary discharge. She has also requested all kinds of records and policies and they have provided NOTHING. Edit to respond: this response from Alto is completely false. Please see text I received from patients daughter 5 seconds ago stating she has not heard from Alto and the email she has sent.
Response from the owner
Thank you for sharing your concerns. We take feedback regarding resident care seriously and are committed to providing compassionate, respectful care while following applicable policies and regulations. Because we respect the privacy of our residents and families, we are unable to discuss individual circumstances or respond to specific details in a public forum. Our team has been in direct communication with the resident's authorized representative regarding this matter and will continue to address any concerns directly with the appropriate parties. We remain committed to supporting our residents and families and providing quality care.
Taylor Phagan
Response from the owner
Thank you for taking the time to leave a rating. We value feedback from those who interact with our community and would welcome the opportunity to better understand your experience. Please feel free to reach out directly to our community leadership team to discuss any concerns you may have.
Syn Killer
Visited The Canopy. Staff was great and showed me around.
Response from the owner
Hi, Syn. Thanks for taking the time to share your positive experience. We truly appreciate it!
Martie Smith
A great place to put your loved ones when the time is right.. Tonia Vance is amazing to work with and for. Over all the place is quite wonderful..
Response from the owner
Hello, Marie! Thank you for your positive feedback. We're delighted to hear that you had a wonderful experience and that Tonia made a great impression. Your kind words are greatly appreciated, and we look forward to continuing to provide excellent service! :)
Tonia Vance
A wonderful atmosphere! Warm and friendly. Remarkable care and staff!!!
Response from the owner
Hi, Tonia! Thank you for your kind words and for sharing your positive experience. We're thrilled to hear that you enjoyed the atmosphere and found our staff to be warm and friendly. Your feedback is greatly appreciated and motivates us to continue providing exceptional service. We hope you have a great day! :)
