Brookdale Portage MC

Appears brookdale deleted a lot of their reviews in an attempt to get their rating back up. you have to be vigilant and check on old reviews now days because Google is letting more and more companies do this. But, nonetheless I wouldn’t recommend their memory care wing to ANYONE! the independent living side is a little better but the memory care sign is short staffed, undersupplied, & the issues are endless. They have like a 32 bed facility and they run 4-5 staff & one nurse. The turnover at the top is outrageous and just in general. The main issue lies in running a shift w/ 32 dementia patients and few staff, people are sitting in waste, people who need assist feeding are unable to get fed, the list is endless. I do not recommend brookdale or any place who constantly has senior level turnover to anyone.

Excellent experience on behalf of an alzheimer patients family member. Brookdale provided an excellent experience and kept my mother safe in her new environment!!!

Do not send your loved ones here! My Grandpa lived in the memory care area from 2021 to 2023. The executive directors lasted for a maximum of three months and continually cycled. They appeared short staffed, and the majority of the workers were ambivalent. For a memory care facility, they appeared ill-equipped to deal with basic sundowning and dementia behaviors. They sent my grandpa to the ER multiple times for agitation. Their threshold for sending him was very low, and it just seemed like they didn't want to deal with him. They even once sent him to the ER shirtless and without any identifying paperwork (I am not sure what would have happened if we hadn't come). We watched most of the residents who had been living there with him get moved out by their families. We ended up moving my grandpa to a new facility, and we regretted not doing it sooner!