Brookdale Gallatin

I do not recommend Brookdale of Gallatin. Frequently raise their rates and ancillary charges but the care and service does not improve. Even the director admits the meals are substandard. It's been over 2 weeks and no one from Brookdale Sr. Management has attempted to contact me.

I am a nurse and have experienced several assisted living care facilities through patient care and with my family. Brookdale is hands down the best I’ve seen. The staff are amazing. They are so kind and caring, and you see it immediately in the interactions between the staff and residents. When I was helping my dad move to Brookdale, both the staff and the residents would introduce themselves, offer help, and tell me about Brookdale—the residents especially spoke of how it is home, and how happy they are living there. It is a very active, positive environment, with a beautiful courtyard. This is not a facility as you think of with assisted living, it is a home. Sadly, my dad was never able to move in, as his health deteriorated unexpectedly. Even after this occurred, the staff was so helpful and supportive. I live in Maryland, and even with the stresses of living farther away, I was able to easily reach out for help via calls and emails. I want to also recognize all of the nursing staff (the nursing director, Kim, is phenomenal); Brookdale’s executive director, Dale, who has been incredibly helpful to me, and this is after my dad was unable to move in; and the sales manager, Lisa, who was also incredibly helpful in the process of choosing an apartment and moving my dad’s things in. I highly recommend Brookdale Senior Living in Gallatin.

Took a tour with new ED and was certainly impressed by the atmosphere and all the great features available to residents there.

Elder care for mom has been quite the journey with some stops along the way being very good and some less favorable. Brookdale Gallatin is by far the best place we have experienced! The size of the community, the maintenance of the facility, the attention and care from the staff and the onsite and offsite activities to engage the residents all contribute to make this a top notch amenity. There is a wonderful family atmosphere here, along with excellent dining and a staff that thoughtfully interacts with the residents as well as the family. Every team member is very approachable and eager to listen and respond. Their attention to detail and professionalism is evident in the way they perform their duties, all with a level of enthusiasm and thoughtfulness rarely found elsewhere. Besides being a good value, this is a valuable place for mom to be as she appears to be going back in time to a level of physical energy and mental awareness we thought long gone. We have been blessed by mom being here, both in the level of care she receives and in the peace of mind it brings her family.