ABC CARE LLC

Facilities like senior living communities exist to support our loved ones when they reach a stage in life where they need assistance maintaining independence and quality of life. Our loved ones work hard their entire lives and deserve care, dignity, and the services they are promised and pay for. Unfortunately, my experience with The Brookdale Foundation House reflects a very different reality. In my view, the organization prioritizes financial performance above resident well-being. Decisions appear driven by the bottom line rather than by the quality of care, compassion, or respect our loved ones deserve. For the final years of my father-in-law’s life, he consistently expressed concern that senior management did not care about the residents and that the facility was steadily declining. These concerns persisted until the day he passed away. After his passing—following more than eight years as a resident—not a single member of the senior management team reached out to our family to offer condolences. Instead, the only communication we received focused on financial matters. Even after repeated escalations over several months, the emphasis remained on how much money could be collected from a deceased resident, rather than on empathy, accountability, or basic human decency. Based on this experience, I strongly urge families to conduct thorough research before entrusting a loved one to any senior living facility. I would also strongly recommend against placing a loved one at The Brookdale Foundation House. In my opinion, the organization does not demonstrate a genuine commitment to resident well-being or quality of life. Families deserve transparency, compassion, and care—especially during the most vulnerable stages of life. This facility failed to meet those expectations.

Facilities like senior living communities exist to support our loved ones when they reach a stage in life where they need assistance maintaining independence and quality of life. Our loved ones work hard their entire lives and deserve care, dignity, and the services they are promised and pay for. Unfortunately, my experience with The Brookdale Foundation House reflects a very different reality. In my view, the organization prioritizes financial performance above resident well-being. Decisions appear driven by the bottom line rather than by the quality of care, compassion, or respect our loved ones deserve. For the final years of my father-in-law’s life, he consistently expressed concern that senior management did not care about the residents and that the facility was steadily declining. These concerns persisted until the day he passed away. After his passing—following more than eight years as a resident—not a single member of the senior management team reached out to our family to offer condolences. Instead, the only communication we received focused on financial matters. Even after repeated escalations over several months, the emphasis remained on how much money could be collected from a deceased resident, rather than on empathy, accountability, or basic human decency. Based on this experience, I strongly urge families to conduct thorough research before entrusting a loved one to any senior living facility. I would also strongly recommend against placing a loved one at The Brookdale Foundation House. In my opinion, the organization does not demonstrate a genuine commitment to resident well-being or quality of life. Families deserve transparency, compassion, and care—especially during the most vulnerable stages of life. This facility failed to meet those expectations.

Very disappointed in Brookdale foundation house. My father lived at Brookdale foundation house for about 8 years. My father had been telling me how much it had gone down hill. I WISH I would have listened to him before he past away 2 months ago 😔. My experience has been very upsetting and disappointing through all of this. Management is only interested in the money and filling the building at all cost. Would not recommend putting your loved ones in this facility.

Very disappointed in Brookdale foundation house. My father lived at Brookdale foundation house for about 8 years. My father had been telling me how much it had gone down hill. I WISH I would have listened to him before he past away 2 months ago 😔. My experience has been very upsetting and disappointing through all of this. Management is only interested in the money and filling the building at all cost. Would not recommend putting your loved ones in this facility.

VENDORS WHATCH OUT! They hired our small family owned company and took a complete advantage of us! They called and scheduled our service to check and fix their 10 washers and dryers but never paid a dime for our inspection and repair though were pretty much willing to fix it. I guess they wanted us to do it for free. Their front desk told us they won't accept an invoice from us via email but ONLY BY FAX. It's 2025 and seems like these folks are still stuck in 1900s... We have been contacting them for almost 6 months since our initial appointment and they are still ghosting us.