Brookdale Courtyard Puyallup

The director is incompetent and rude. He constantly ignores the tenants requests for updating emergency contacts. He is extremely rude when dealing with family members He is not familiar with. I moved my mother out of this place. Due to a flu outbreak a few months ago, they locked down the dining room and for an entire week, my mother was never brought food. Good thing I went shopping and made sure she had food to eat while being neglected. Do not put any loved one in this facility, no matter what.

Very unprofessional building, staff cannot get things done in a timely manner and management does absolutely nothing about my mother’s needs. Amongst the filth in my mother’s room there is only one housekeeper in the last 3 months of visiting. A shameful place, if you’re considering brookdale senior living. DO NOT recommend.

This community (caregivers, residents and leadership) took great care to welcome my loved one, and ease her adjustment. She has been there for a year, and loves living there. I feel comfortable that she is safe and cared for. They have a number of activities for residents of every interest. I would encourage you to take a tour of you are looking at senior communities.

I wish I could give separate ratings for the director versus staff. Director: negative 100. Completely incompetent and dishonest. Staff: 500 stars. Staff loves the residents and goes above and beyond to take care of them. Director consistently lies to staff, families and residents. This leads to understaffing which leads to poor care. Also, there has been a bedbug infestation for 3 months and the director is hiding it, even from staff. This place has received multiple citations from the state for various other violations. Please don’t move your loved one here. *Edited to add that I and my family have shared these concerns in person with no adequate response. The director is dishonest and should be removed*

I wish I could give separate ratings for the director versus staff. Director: negative 100. Completely incompetent and dishonest. Staff: 500 stars. Staff loves the residents and goes above and beyond to take care of them. Director consistently lies to staff, families and residents. This leads to understaffing which leads to poor care. Also, there has been a bedbug infestation for 3 months and the director is hiding it, even from staff. This place has received multiple citations from the state for various other violations. Please don’t move your loved one here. *Edited to add that I and my family have shared these concerns in person with no adequate response. The director is dishonest and should be removed*