Brookdale Columbus

Enjoyed my tour. Beautiful facility. Happy Residents. Nice staff.

Lakia is GREAT to work with!!

Brookdale Columbus is a beautiful, cozy community full of love and laughter, and it is truly a privilege to love on the residents daily.

My grandmother had been in this community since October of last year. We recently moved her from this community to another because the care she was receiving was extremely poor. While I was visiting one evening my grandmother missed dinner service. When I went to the desk I let the nurse Carmen and the office manager know my grandmother didn’t receive any dinner. Neither of them acted like it was a big deal. They yelled out to another staff member that my grandmother didn’t get dinner. This was very concerning because my grandma had lost 20 pounds and three dress sizes since being in Brookdale. I went to the ED (Robert) the next day to address this issue. He assured me that this would not happen again. Shortly after that he quit. On multiple occasions we found my grandmother in wet and soiled clothes. We found discrepancies in medications that were being given and concerns when my grandmother continued having diarrhea for 3 weeks straight. The staff continued giving stool softer and laxative even after my family asked that the diarrhea be addressed. Not one bill from Brookdale was ever correct. We contacted several people at HR and unfortunately we got no where with them either. I would urge anyone thinking of placing a loved one here to reconsider. I was shocked to see how many residents from Brookdale are at the community my grandmother is in now.

I just took my Mom out of Brookdale after being their for two years. After activities director and the ED left everything went downhill. The turnover rate is terrible.In the past year I have gone to visit my Mom and she has been wet. She has been sleeping in her bed soaking wet. Showers are not given like the should. The food is not the greatest. It is very processed full of sodium. Some of the med techs needed to be trained correctly. Many of the staff members sit around not engaging the residents. When my Mom first moved into Brookdale it was good. It was a hard decision for me but it had to be done. No one will take care of your loved one like you. However, I feel that paying the rent tht we paid, our loved one should have been taken care of better. I have made several complainment to cooperate and it didn't seem to matter. Residents needed better care. ***I did call the number numerous time and nothing was done.