Brookdale Brighton

They told me they would work with my mom’s diet restrictions , but that isn’t happening. The food is horrible. If my mom isn’t feeling well they just leave her in bed all day. They don’t even call me. My mom calls me & I go take care of her. I Make her soup , tea, toast etc. There are no activities for a person with Macular. They stopped a medication without my mom’s cardiologist input. Which put her in the hospital for 3 days. They often skip her medication because she doesn’t want it , but they don’t notify me so I can insist she take her meds. She ran out of Eliquis. They told me they ordered it Jan. 7. She took her last pill on the morning of Jan 14. They lied, they didn’t order her medicine until January 13 when I asked for a breakdown from Optum when they had ordered her medicine … that had happened for quite a few months in a row. So there were times my mom wasn’t getting her Eliquis. I am getting overcharged for my mom’s medicine. They never do outings. The only thing my mom likes there is the weekly music & church service. The staff is not trained to handle onset dementia or difficult residents. I am not happy nor do I feel my mom is taken care of for $8,000 plus a month and the price went up $450 a month in January 2026. I am moving her January 16 because neither one of us Trust people working at Brookdale.

Everyone here is so great! I love the staff and the residents here Jim the maintenance man is great always on top of everything that needs attention just a great place in general ❤️

Love the residents at the facility and the staff is great. The maintenance guy Jim Is great and when you let him know something needs fixed he is on it and he maintains the building wonderfully.

They are falling way behind from what we were told when we signed up for our loved one !! They got rid of the nurse and then the director of the facility and then the cook . They are very short handed and always told we are hiring next couple of days . Everyone ( tenant's and guest) has told the administration how bad the food is burns everything and lumps in oatmeal , watered down coffee its bad for all of them . Who ever is cooking isn't a cook or chef . They say they are working on it. We get charged for cleaning their apartment and I know the last 2 months there has been nothing done. Also with the basics of the facility carpets are dirty and dusty . Air filters in the units haven't been cleaned or changed . These iteams should not be taken lightly we are paying a very generous amount for them to be taken care of properly. For reasons this is my opinion!!

Brookdale staff from all departments always treated our mother with respect caring kindness They went above and beyond meeting her needs even when she went into hospice. We will always feel comfort in her stay at Brookdale. Thank you all