Brighton Gardens of Charlotte

Brighton Gardens of Charlotte provides a welcoming, comfortable environment for residents and their families. The care team is compassionate and attentive, and we especially appreciate the regular communication and thoughtful updates. The community offers engaging activities, personalized support, and a genuine commitment to residents' well-being. Knowing that assisted living and memory care services are available provides valuable peace of mind. We are grateful for the kindness and dedication shown by the staff and would recommend Brighton Gardens to families exploring senior living in Charlotte.

The staff works hard, and I know their job isn't easy. Everyone I've met has been kind, friendly, and willing to help. The community is clean, and my mom has been happy here. Like a lot of places, they've had some staffing challenges in the past, but I've seen things getting better. I'm happy with the care my mom is receiving, and she enjoys the food. It's nice knowing she's somewhere that has people who care about her

Everyone comes across friendly and caring however mom's first day there and she's been over medicated and I'm unable to reach a nurse. Not happy so far.

If I could give this facility zero stars, I would. I strongly discourage anyone from placing a loved one here unless they are comfortable with chronic understaffing and residents being left without assistance for extended periods of time. The turnover among qualified nursing staff is rampant. Employees are expected to manage an extreme workload, which inevitably leads to burnout. Staff simply cannot keep up with the demands placed on them, as there are not enough hours in the day to complete the required work safely or effectively. Family complaints appear to be frequent and numerous, to the point that the facility cannot adequately keep up with addressing them. In addition, the organization has had three executive directors in the past three months, which should be a major red flag for anyone considering this facility. Executive leadership appears unwilling to hire adequate staffing, seemingly prioritizing cost savings and bonuses over proper care. Employees are frequently treated with hostility and harassment, which raises serious concerns about how residents may be treated behind the scenes. During visits, there was a noticeable smell of urine and general uncleanliness throughout the facility. Residents appeared unkempt and not properly cared for, which further reinforces concerns about daily hygiene, oversight, and overall quality of care. Given these conditions, a review by DSHR may be necessary to ensure the facility is complying with state regulations and to evaluate the overall welfare of its elderly residents. For a cost exceeding $8,000 per month, I would urge families to consider alternative facilities.

This establishment is woefully understaffed and not capable of providing the care they are all too eager to bill for. Their only responsiveness was to alert us that they needed to bill us more for the care they were barely able to provide, if at all. One of my parents went unbathed for nearly two weeks. Their staff was regularly unable to assist with daily needs such as teeth brushing, bathing, transfers, eating assistance or general support requests. The community leadership spoke of correcting these situations, but all too often, we heard from our parents that the support staff did not have time to allow them to brush their teeth or wash their face. One of my parent's catheters was regularly stored on the floor of the shower and then re-used, resulting in multiple UTIs over the course of 2 months. Several of the supplies and products we purchased for our parents' move-in were either taken and/or unused - such as toothpaste, handtowels, toothbrushes, faceclothes, towels, etc. My parents were regularly left to sit in their wheelchairs for several hours without anyone responding to a request to transfer to a chair or their beds. This resulted in bedsores forming on the contact points of the chair for one of my parents. My siblings visited my parents on several occasions and during one of the visits, found one of my parents in a wheelchair in the middle of the day, left in their room with the lights off, blinds closed and TV off, alone. My parent was not sleeping or resting, nor did they request to be left in a dark room. I would highly recommend anyone looking for an assisted living facility steer clear of this place and would caution anyone who is considering bringing their loved ones here. Zero stars.