Bonaventure of Thornton LLC

This review took me a long time to write because it’s very emotional for me to think about how my parents were cared for here. There are a few truly good caregivers and the facility itself is clean and well maintained. My parents had a nice two-bedroom, two-bathroom apartment. Unfortunately, that’s where the positives end. When we moved in, we were told a nurse would evaluate my parents and oversee care. We later found out the person who evaluated them wasn’t a nurse, and according to staff the facility hadn’t had an actual nurse for months. My dad had Parkinson’s and needed his medications on time. We were promised this wouldn’t be an issue, but medications were often given one to two hours late, and sometimes I’m not sure he received them at all. When my parents used their emergency pendants, it could take up to an hour for someone to respond. These delays led to multiple ER visits, and the facility often couldn’t even tell us which hospital he was taken to. My dad passed away in the hospital on December 30, 2025. Also, we were paying extra to have someone check in on my Dad every 2 hours. They weren't doing this either. How do I know? I would put a piece of tape at the bottom of the door before leaving at night. The next morning, the tape was still unbroken. There is no supervision at night. The food was also concerning. My dad had a shellfish allergy that the facility knew about, yet they served him shrimp or crab cakes four different times. I was shocked to learn they don’t keep EpiPens on site and would simply call 911 in the event of an allergic reaction. My mother also had a fall here. Instead of calling 911, staff helped her back into bed. I received a call the next day asking what I wanted them to do. At the hospital we learned she had a broken hip and a chipped pelvis. Please pay attention to the low ratings. There’s a reason this place sits at 1.9 stars on Yelp. They will say they can provide care even when they clearly cannot. My parents were paying $11,400 per month, and in just three and a half months the facility collected nearly $40,000. In that time, my father died before his time, and my mother is still recovering from a broken hip and a broken heart.

The caregiver staff at Bonaventure were caring, thoughtful, loving and showed extreme kindness with our Mom. We could not of asked for anything more of them. We highly recommend them.

The caretakers in the memory care were incredible. They took wonderful care of my mom for more than 2 years. They treated her as a family member. My mom was in two other memory care facilities, and Bonaventure was in a class of its own.

I went for a tour here .The manager is very rude.We want to get into business for my elderly parents but she started yelling at the caregivers and we decided to move to another facility. We don't appreciate people yelling around my family.I can't imagine what happens back doors