Pines at Hilton Head
About
The Pines at Hilton Head is an assisted living and memory care community located on a private 3-acre plot in Hilton Head Island, South Carolina. The community provides worry-free living in comfortable apartments with an engaging environment, offering services including assistance with daily activities, medication management, meals, and a full slate of life enrichment activities.
Rooms & Floor Plans
Studio
366 sq ft.
Studio
395 sq ft.
Deluxe Studio
474 sq ft.
Deluxe One Bedroom
489 sq ft.
One Bedroom
538 sq ft.
Capacity
72 residents
Phone
(843) 342-5599Website
Visit websiteLocation
Amenities
Life & Activities
Ratings & Reviews
4.3
out of 5
Based on 22 reviews
Reviews (22)
Reviews from Google
Shannon Loper
RJ called and spoke with me and was absolutely wonderful!! I sincerely appreciate the quick response and help he provided. That is what I call A+ service!!!!
Response from the owner
Ms. Loper: Our sincere apologies for the delay in response. Please email me at rj@pines-seniorliving.com and provide your contact information. I will reach out to you ASAP.
Travis E
Sat waiting for someone to answer the door at the memory care unit. No answer after ringing the door 4 times. I could hear what sounded like a nurse talking rang bell again and no answer so I looked to see if I could find someone at front desk a nobody was there. Driving in I saw 3 nurses hanging outside. I have heard stories about this establishment and now experienced my own. Ridiculous. I will be calling Monday to talk to the director.
Response from the owner
Travis: We always appreciate feedback and take them seriously. I’d like to better understand your experience so we can improve going forward. Please email me and we can coordinate a call ASAP to discuss. Thank you, R.J. Flowers rj@pines-seniorliving.com
Lindy Pyne
If you are considering moving a loved one to The Pines? DON'T!! I see there are many 5 star reviews. How they received them is beyond me. My mother-in-law was in Memory Care and after 5 months we had to get her out of there. The facility was normally short staffed so individual assistance was non-existent. I would have to compare it to an institution not a care facility. During the last few months we had to visit almost every day to ensure she was clean and properly groomed. Her room and the hallways had a strong odor of residual urine which made you want to shower after you left. Speaking of the hallways, the Memory Unit had a maze of long hallways that made it utterly impossible for the poor staff to keep an eye on any of the residents as they wandered. The Pines had just received a new director who was slated to "fix" all the issues and I hope that will happen.
Response from the owner
Ms. Pyne: We appreciate all feedback and take it seriously. As you stated, our “new director” has been in place for a few months now and there have been tremendous improvements of our community. We would welcome the opportunity for you to visit the community again, as I can assure your review does not match the product we stand behind. If you would like to speak further, please feel free to email me and we can schedule a time to discuss. Thank you, R.J. Flowers rj@pines-seniorliving.com
Javonta Green
Before you consider bring a family member to Pines that Hilton Head please hire a exterminator because multiple residents have bed bugs on assisted living side and won't replace the furniture that's holding feces ,urine and bed bugs
Brittany Wriston
Response from the owner
Brittany, thank you for your 5 stars!
