Belmont Village

In January of 2023, our Family made the necessary decision to transition my Wife to Belmont Senior Living Memphis - Memory Care. Having taken care of her for 4 1/2 yrs at home, all advice was that she needed access to ongoing medical & nutritional care. I researched, visited, priced & met w/ 13 (yes 13) facilities in the greater Memphis area. Our Family agreed that Belmont was the very best choice. From Senior & daily Leadership, meal/snack variety & preparation, on-site medical professionals, and the critically important Staff who daily provide professional & compassionate care for the Residents; we KNOW we made the best decision. Daily activities, group trips, transportation to outside appointments, numerous physicians who support Belmont with weekly visits, entertainment and weekly Devotional offerings - my Family cannot thank Belmont enough. We would strongly encourage any Family facing the important life decision for senior living & care to contact and visit Belmont Village - Memphis. You will be providing your loved one with professional, safe, concerned and compassionate care.

Belmont Has been a true blessing for my family. My dad is 93 and has been living here for a couple of years. Can I just say…. He is very involved in many activities that are offered here. He has many many friends that live there as well as the staff. The nursing staff are awesome! I never have a worry because if they think something is off with my dad they immediately let me know. I can call them at anytime and they are always courteous, kind, and understanding if I have any questions at all about my dad. From the moment you walk in the door you fell like you are home!!!

I’ve lived here for 2 1/2 years. I love the community and we have occasional outings that allow the residents to go out together. The atmosphere is nice.

Not so good yesterday, the gentleman in the wheelchair that is typically in the lobby area was looking for the remote to the TV. There was a new person at the front desk and she was so rude to him. There is no excuse for that. About a week ago (I always check) my mothers bed did not have a mattress protector pad, so I put one on the bed, today there was no fitted sheet which means she was sleeping on plastic! There was also one pillow on her bed without a pillow case? In addition every time, no exceptions, all of her linens are crammed in the top of her closet and her clothes. Her clothes are hung in many different ways and directions, a lot of her clothes are just wadded up in her drawers. I might add, the bathroom linens are put away in the same manner. No one pays me to fix all of these mistakes. I went back this evening and she was still in her dirty clothes. I’m sorry there is no dignity for these seniors with dementia.

It has taken me a long time to write this review because my mother used to say, "If you have nothing nice to say, don't say anything." But some things needs to be said to paint a different picture of the almost 5 star reviews listed. My mother was in memory care here. The Good about the facility: Stephanie worked with me regarding financials. Whenever I would email her regarding a discrepancy, she would take care of it. I appreciated that. Jill was a jewel, assisting me in getting my mother to the facility. I was grateful. Weekend nurse, Caroline-very forthcoming with information regarding my mother and what she was doing. The evening shift nurse(her name escapes me right now) treated my mother like she was her own. That is the kind of care you would want from a nurse when you are far away. The lady at front desk was always so kind to me. When I finally met her, it felt like I had known her for a long time. Oh, I almost forgot the PALS- the "nursing helpers". They were worked together every time i would show up.They took pride in what they did in caring for my mom when they changed her or turned her. They worked together a lot, and I was so grateful and thankful for them that they showed dignity to my mother, despite the circumstances. But this place is deceiving. The BAD: that DON(director of nursing), Natasha. The only good thing she did was to do a thorough assessment at the onset to get my mother admitted. During the course of my mother's stay, I would reach out to her. No call back. She would only call me IF she felt I was not listening to her nurses regarding my mom's care regarding hospitalization. No other time would she call, even though I would have called her regarding other issues. She was very argumentative when she finally decided to answer. She would say that she would look into something and never followed up. I remember our 1st telephone encounters where i was trying to express to her my concerns regarding my mother, and of course she started throwing her title around about being the director of nursing and her tone changed being very stern. Lady, your title means nothing to me. I have worked with countless DONs, and not one of them would still have their jobs talking to people like you did me. But I took her rude condescending tone because everything I did was for my mother. I could go on and on about her, but she's absolutely not worth the words on this page. The day shift nurse(I can't recall her name) seemed like she was very helpful in the beginning, but all of that came to a screeching halt. But she couldn't follow orders. When my mother went on hospice, my specific instructions to the hospice nurse were, "only to give pain meds IF my mother was in pain." She had been giving it often not as needed. Of course I called hospice and got the meds discontinued. Another incident that occurred when I popped in again at another time. I was giving my mom water thru a straw, but the water kept coming back out. Something whispered to me to check her mouth. So, I asked her to open as I held my flashlight and what do you know? Her tongue was swollen and was blocking her airway. I had no faith in day shift nursing or the DON at this point. So, I reached out to hospice and they came over in 10 minutes because they were in the area. I told her my findings, and she used her flashlight and saw the same thing. She immediately called the Dr and they rushed mom to the hospital for treatment. Had I not been there, noone would have come to her room as they didn't check on her like they said, and she would have died from obstructive airway. She was diagnosed with angioedema from having an allergic reaction to pain meds that were given by the day shift nurse when she shouldn't have. When we got back to the facility, the nurse comes in and tells me that she's a new nurse there-that this is her 1st day-she was picking up shifts because the regular day shift nurse was working to cover for the evening nurse..and she was sorry. Not good enough. God called mom to eternal peace a month later. God knows...yes, He does