Bella Vita of Grand Blanc

Treated my family very horribly

In my own opinion This the worst facility. I’ve been in the health care field for over 30 years. Please if you have a loved one do not put them here . Do not look at the facility as nice place and looks great but rather in my opinion look into management and help I feel they do not care about the residents.

I could go on and on about this establishment, but nobody has time to read a novel. I will say this...do not let them EFT your rent out of a checking account. My mother-in-law left in the middle of the month (we gave them 30 days) and they took the full amount out of my Father-in-law's account. We have been trying for 4.5 months to get it back, but we just keep getting the "It will be in there in two weeks" or "It will be there between March 15th and March 31st". Well it's still not in there and nobody will return my phone calls. So frustrating! There is a whole bunch of other things I could say about this place, but I will bite my tongue. Hopefully I can save someone the aggravation and heartache we are going through now.

Missing automatic doors, senior living facility should have them. Outer door handle fell of several times in my hand. Mom had an item taken from her room, it was never found. They could care less. Haven’t offered to replace it. Long wait time to get someone to open the door to enter living quarters. No unlimited access or easy access for families. Horrible visiting hours. Wasn’t able to see my mom during the week because I work the same hours as visiting hours. Had a difficult time getting the kitchen staff to understand that my mom was on a low sodium diet, they kept giving her foods high in sodium. Menu was very repetitive, a lot of eggs, bacon and chicken. Sometimes the cook would come up with strange combinations. One night they didn’t have anyone scheduled in the kitchen and residents had to wait until 9 pm (or so) and the care staff had to order pizza for them. Very short staffed (as many places are). Mom was left sitting on the toilet for long periods of time before someone came to assist her. Not all staff was friendly. Those that were went above and beyond. Very expensive for what you get. Wouldn’t give a breakdown for cost of living and care for tax purposes. Leaving it up to our accountant. Very poor in returning calls.