Banff Family Home

My mother has been there since three years. Very helpful and caring staff. It is very homely atmosphere.

My wife Hazel has been in Oceanview since May 2025 She had a fractured disc and after her surgery I was unable to care for her as she needed 24/7 care We were fortunate enough to find this facility The place has been far more than we thought possible The staff have been exceptional They are very caring and go the extra mile to make sure she has every need taken care of The house itself is kept immaculate and her private room is so bright and clean I don’t think we could have found a better place to take care of my wife I give Oceanview the highest rating possible

I began touring boarding care facilities in the South Bay when my mother’s dementia progressed to the point where she could no longer safely remain at home. Cabrillo House immediately stood out for its bright, open atmosphere and its convenient proximity to my home. A week after my visit, my mom suffered her third hip fracture, which accelerated our need for 24/7 care. We moved her in as soon as she was discharged from rehab, and we could not be happier with the choice we made. She was given a wonderful room overlooking the backyard, filled with natural light. The staff were exceptional—compassionate, attentive, and consistently professional. They helped her with meals, kept her comfortable, ensured medications were given on time, and followed all Hospice instructions with care. They kept her clean, dry, and repositioned to prevent bed sores, treating her with dignity every day. Sadly, my mother passed away nine months later after her long battle with dementia. But I will always be deeply grateful to the staff and management for the respect, comfort, and kindness they showed her. Based on our experience, I highly recommend Beautiful Homes to anyone facing the difficult decision of placing a loved one in boarding care.

I’ve been highly impressed with Beautiful Homes’ professionalism and attentiveness in their South Bay senior living facilities. Their compassionate, dedicated staff uses up-to-date technology to provide personalized care tailored to each resident’s emotional, mental, and physical needs. The expertise of their care providers and commitment to operational excellence shine through, making me confident in their ability to meet the demands of senior living. Highly recommended!

This review is based solely on our firsthand experience with the Cerise location of this care facility, where mom, who has Alzheimer's disease, was admitted in September 2024. Timeline of Events and Observations: September 2024: Mom was admitted to the Cerise facility. At the time of admission, she was ambulatory, verbally communicative, and able to feed herself independently. She was capable of walking to a nearby park, approximately one mile roundtrip, without assistance or incident. Two female caregivers were present at the time of admission. October-November 2024: Mom began experiencing incontinence. By November, the staff had changed, and a male house manager named Jun had assumed a supervisory role. During this time, there were no issues reported with bathing or showering. We were not notified of the staff change until after it was completed. December 2024: Jun requested an in-person meeting to recommend placing our mother on hospice care, citing difficulty with incontinence care. Following this meeting, I consulted our mother's mobile physician, who confirmed that she was not a candidate for hospice care. Based on that assessment, arrangements were made for more regular visits by the mobile doctor. January 2025: During a visit, I observed that our mother had a visible bruise near her eye. No prior notification of this injury was provided by the facility. When questioned, staff reported that the cause was "unknown." A photo of the bruise was reviewed by our mother's physician, who estimated that the injury appeared to be 3-4 days old at the time the photo was taken. This incident was reported to the LA County but the date of the ombudsman visit was scheduled for late March. February 2025: Staff continued to communicate their concerns about mom during her diaper changes. Additional medication was introduced to manage these concerns, reportedly at the recommendation of Jun and a caregiver named Sarita. The weekend caregiver, who had been present since September, stated that she did not have difficulty managing incontinence care and did not observe problematic behavior. Sarita noted that our mother had improved by the end of February. Jun reported that her behavior remained unchanged. March 2025: Following medication adjustments, our mother became bedbound for nearly a week. The prescribing physician reduced the medication dosage after it was observed to cause tremors and impact her mobility. During this period, she sustained a knee bruise, for which I was notified. She had difficulty walking and exhibited full-body tremors, which appeared to be related to the prescribed medication. Additional Observations: The decision to place mom in a board-and-care facility was based on the expectation of a more personalized and home-like care environment, with a higher caregiver-to-resident ratio. During unannounced visits, the house manager, Jun, was often not present and reportedly "running errands." Mom's hair was cut without prior notice or consent. The haircut appeared uneven and unprofessional. Mom was the second resident at the Cerise facility after the renovation. Another resident, the first resident, named Tracy, commented on negative interactions with the house manager. The contract with the facility contains an arbitration clause, limiting legal recourse and precluding civil litigation. Each facility is operated as a separate legal entity. While an activities calendar is provided, the observation is that activities were minimal. Aside from occasional participation in October and November, residents were typically indoors without outdoor access or structured engagement.