Avalon Memory Care

I had concerns about how patients are managed at this facility. There appear to be misCommunication between staff and management also seemed lacking. What stood out most was that these concerns did not appear to be addressed by management, even when they were brought up. This created an environment where patient care and safety felt at risk. I hope improvements are made, but I would encourage families to stay involved and ask questions about the level of care their loved ones are receiving not once at day but every day. For the ones family don't come visit lack the most care. If you can understand a patient how can you take care of them or if a patient can't understand you to even tell you their needs,how are their needs being taken care of. Irving

0 stars .. came to visit a aunt & she had the same dirty clothes on from Tuesday … look like hasn’t showered ! Nobody spoke English , only 1 lady was helping (the sister ) ! They didn’t let us in the room after she showered ! 1 star only for the lady helping

Avalon memory care in Irving took amazing care of my grandmother. She was in bad shape before we moved her there. They were very attentive to all the residents and kept a close eye on them. My grandmother was always clean, fed and taken care of. They take the residents outside to get fresh air and also have entertainment. The place is really secure as well. I wish I would have moved my grandmother in sooner! When it was time for hospice, they worked well with the hospice care. Communication was great. Facility was always clean. Thank you so much for taking care of my grandmother while she was there!

My brother became a resident of Avalon Memory Care on March 15, 2024. He has received excellent 24/7 care. I have witnessed the staff treating him and other residents with a great deal of respect. Whenever I communicated a need for him, it was quickly met. He was quickly referred for Hospice Care and was able to receive the medical care that he needed. Sadly, my brother passed away on August 12. He died in the early morning hours and while I was not there, a staff member sat with him until he passed into his Savior’s arms. I gladly recommend Avalon care to anyone who needs a place for his/her loved one with dementia.

Our mom was struggling with confusion and anxiety. The staff at Avalon were kind and attentive to her ever-increasing needs. The director was especially helpful in advocating with hospice when a crisis arose. We had peace of mind knowing that our mom was in a safe environment receiving better care than we could provide on our own. We are grateful to Avalon and their staff.