Ashton Manor at Sugarloaf LLC

I recently had a meeting with Rebecca Smith and Ruth Smith at Ashton Manor regarding my father, who is a resident there. Both Rebecca and Ruth were extremely professional, thorough, and kind throughout the meeting. They took the time to explain everything clearly and, most importantly, listened carefully to both my brother and me. We truly appreciated their patience, compassion, and willingness to answer all of our questions. Thank you, Rebecca and Ruth, for making what could have been a difficult meeting a very positive experience!

Great staff. Good communication, clean, food is good also

We had checked out Ashton Manor independent living for my father two years ago and I was extremely impressed by the facility and the people that work there. So when I relocated my father to Georgia, I decided to put him in Ashton Manor, thinking things have not changed well unbeknownst to me they had A major changeover of ownership. My father was there for 2 1/2 months. He was miserable the entire time as most of the residents. There are very lonely because there’s nothing going on at all. We did try to Get a refund even though the paperwork does say that you have to give one months notice. Luckily for us, I got a phone call from Laurel Grove at Barclay by Michael Who got my name off of a Place For Mom. He told us to come visit And. There’s no obligation. we found the place to be very invited very friendly and cheaper than .Ashton Manor. So you may wonder why we decided to take my father out so suddenly first of all the lady in charge had a tendency to be very rude to some of the residents not to my father, but he witnessed it and was very embarrassed. His room had bugs in it even though they sprayed for, and I had to buy him extra spray to keep the bugs down. The bus was never working. I had to go out of town unexpectedly, and my father could not get his prescription even though he repeatedly asked people in the offices to help There but no one did. I feel that all of these instances made it clear that I had to move him. He is extremely happy in his new place at Laurel Grove by Barclay. They’re constantly doing stuff there , the food is excellent and there’s somebody on staff that you can speak to at all times the Concierge is excellent. They have many trips planned weekly ,lots and lots of activities going on so it was well worth losing my $2300. I was told to take my first post down and they would try to refund me my money which I did, but nothing has happened so I’ve decided to be totally honest to save other people. The stress that has caused me and my father.

My other review was removed due to the graphic photos. I would strongly encourage families to carefully consider other options before placing a loved one at Ashton Manor at Sugarloaf, My father lived at this facility for approximately 18 months, and my experience was extremely disappointing and, at times, deeply disturbing. STAFF TURNOVER & COMMUNICATION: During my father’s residency, there was constant turnover in leadership and staff. Over the course of his stay, I interacted with close to 20 different Executive Directors, nurses, caregivers, medication technicians, and family advisors. There was very little continuity, accountability, or consistency. Concerns often had to be repeatedly explained because leadership and staff were constantly changing. CLEANLINESS & ENVIRONMENT: A majority of the time I visited, portions of the facility smelled strongly of feces. I also personally observed and documented roach issues, bed bug concerns, and black mold in my father’s room. At one point, I observed what I estimated to be approximately 100 roaches in his room. I repeatedly reported these concerns to leadership. BED BUGS & RESIDENT MONITORING: One of the most upsetting experiences involved bed bugs. After staff informed me that bed bugs and bed bug eggs had been found involving my father’s mattress area, I later discovered the same contaminated mattress had been transferred into another room instead of being removed from service. Even more disturbing, I personally discovered multiple bed bug bites on my father’s body after staff had already been aware of bed bug concerns involving his room. Staff assisting him with showers and hygiene had not identified, documented, or reported the bites to me. When I brought the bites to their attention, staff appeared unaware they were even present. Because my father suffered from dementia, he depended heavily on staff observation and monitoring. Instead, I often found myself identifying serious issues on my own. MEDICAL & SUPERVISION CONCERNS: One of the most traumatic incidents occurred when I entered my father’s room and found him lethargic, drifting in and out of consciousness, and covered in blood, with blood saturating his clothing, face, hat, and a towel beside him. No one had contacted me before my arrival, and emergency services had not yet been called until I instructed staff to do so. I also repeatedly experienced concerns involving delayed communication about medical changes, medication handling concerns, and situations where I felt serious issues were not being proactively identified or escalated by staff. ACTIVITIES & QUALITY OF LIFE: I also felt there was very limited engagement and stimulation for residents. As my father’s condition declined, I became increasingly concerned about his emotional wellbeing, lack of engagement, and overall quality of life within the facility environment. DOCUMENTATION CONCERNS: At one point, I was asked to sign documentation acknowledging a care plan and assessment that had not yet been completed or reviewed with me at the time I signed it. I recognize every family’s experience may be different. However, based on my own personal experience, documentation, photographs, videos, emails, and repeated communications with facility leadership over an extended period of time, I would not place another loved one at this facility.