Arboretum (the)

The staff is caring and compassionate and make me feel safe and happy. My family appreciates the daily support and attention I receive. The delicious meals are well balanced and a variety of engaging activities keep us socially and physically active. The Sinceri Administrative team is always available for questions, concerns and problem solving. They really listen and respect the residents. This is my home and I enjoy my neighbors and my life at the Arboretum.

When you try to contact someone, no one answers! How can you run a facility when you cannot get ahold of anyone, not even the receptionist? What if there is an emergency? I cannot get the answers need about my mothers care. She is a rough client and the staff is somewhat helpful. Every time I try and reach someone to talk about her I get no answer. Can be very frustrating. This facility is no good. They kicked my mother out after she went to the hospital numerous times for falls. After 3 weeks in the hospital they told her she could not return. No one bothered to call and check on her even. They contimued to deliver her food and meds to her room with no one there. Very sad. Not one nures or director actually contacted usto see what was going on with her. 3 weeks??!!! She lived there for 5 years. Kim was upset to hear that she was moving out but told us that she could not return because they are a no lift facility. They do not do that. I would not send your family member here because turn over is so fast and they really do not care.