Arbor Village at Hillcrest
About
Arbor Village at Hillcrest is an assisted living community in Boise, ID. It has capacity for around 152 residents.
This overview is generated from the information we have on file for this community.
What we know
- Care type
- Assisted Living
- Location
- Boise, ID
- Capacity
- 152 residents
Phone
(208) 345-4460Website
Visit websiteLocation
Amenities
Ratings & Reviews
4.3
out of 5
Based on 57 reviews
Reviews (57)
Showing the 50 most recent of 57 reviews from Google
Jennifer Masitis
The staff have been so kind and helpful during our mother’s transition into a care facility. The residents are friendly and have welcomed our mom with open arms.
Response from the owner
Thank you so much for the wonderful review! We know how big of a transition this can be, so we're absolutely thrilled our team could be there to support you and your mom. It truly warms our hearts to hear that the other residents welcomed her with open arms—we really do love our close-knit family here. Please let us know if there's anything else we can do to help her settle in. We're so glad she's here!
Charlie Simmons
Response from the owner
Thank you, Charlie, for your 5-star review. We appreciate your feedback and are glad to hear that Arbor Village at Hillcrest Senior Living stood out as a reasonable value. We are grateful for the opportunity to serve our residents and families. Arbor Village at Hillcrest Senior Living Team
Misty Maruska
We started touring places for my grandmother several months before placing her. The first place we toured was Arbor. From the time we walked in it felt like a resort. Looking around the staff and the residents were happy, smiling and it smelled so good. Walking in we figured there was no way to afford a "resort". We met with Traci, who gave us a tour, and explained everything so well. What we learned throughout the process is that the price for Arbor was actually comparable or in some cases, more affordable than self pay than most of the other facilities that were cold, desolate, and looked and felt like a hospital. After this tour we continued to just pop in and visit. The staff always verified who we were making sure residents safety was top priority. Throughout these random visits we saw a pattern. Staff, from the janitors to the medical director were always kind, helpful and compassionate. Residents were always smiling, being spoken to with dignity and respect, and active. Before we even moved my grandma in, she was known enough from our drop by visits that she had already begun to be treated as family. We moved my grandma in a couple of months ago and she has thrived, been accepted as a part of the family, as have we. We can't even name all the amazing staff but to name a few we are forever grateful for Ty, Christina, Taber, Jill, Traci, Carson, Frankie, Melissa, Raven, andJoshua. You have all gone above and beyond to give my grandma the best of the years she has left!
Response from the owner
Thank you, Misty, for sharing such a thoughtful and meaningful review. We are honored that Arbor Village at Hillcrest Senior Living could provide the comfort, care, and peace of mind your family was looking for during such an important decision. It means so much to hear that your grandmother felt welcomed, respected, and treated like family from the very beginning. We are also grateful for your kind words about Traci, Fawn, Christina, Taber, Jill, Traci, Carson, Frankie, Melissa, Raven, and Joshua. Our team works hard to create a warm, active, and supportive senior living community where residents feel safe, valued, and at home. We are so happy your grandmother is thriving and that your family has felt supported throughout this transition. Thank you again for trusting Arbor Village at Hillcrest Senior Living. Arbor Village at Hillcrest Senior Living Team
Melissa Peterson
We have had a wonderful experience here!!! My husband's grandpa, Jerry Peterson, just passed away today. Everyone has been wonderful from the day he moved in up until today!!! Tracy, the director, has been so compassionate and kind and we love Pat!!! She's also a die hard Raider's fan like us as we just found out and like her even more now! She is such a delight every time we come in and believe me, we have been here A LOT! We have enjoyed the meals and the chef salad is amazing! We are treated to the coffee and juice machine whenever. Me and my son loved to take a break and go play pool! My favorite nurse is Jill but everyone else is also so great. Thank you Arbor Village! 🩷
Response from the owner
Dear Melissa, First and foremost, on behalf of the entire team at Arbor Village, please accept our deepest condolences. Although his time with us was brief, it was an absolute honor and privilege to care for him and to welcome your family into our community during this past month. Knowing that we were able to provide comfort and safety means the world to us. We will make sure the team members you mentioned hear your kind words, but please know that serving your family was truly our pleasure. Thank you so much for sharing your warmth, your family, and those pool games with us. While we share in your sadness today, we are so grateful for the bright moments we got to experience with Jerry. We wish you and your family peace and comfort, and please know you will always be welcome at Arbor Village. With warm regards and sympathy, The Arbor Village at Hillcrest Team
Barbara Farnsworth
Arbor Village went above and beyond to get our brother placed. Once placed he received the best care and compassion. All the staff were amazing to work with. They were so patient and kind the whole time. I would recommend this location for family members needing a higher level of care. Thank you so much Arbor Village staff. Traci and Crystal went above and beyond. 💞🤗💞🥹💞
Response from the owner
Barbara, thank you so much for sharing this. It means the world to our whole team. It is nothing short of our pleasure and our honor. -Arbor Village Team
