Regal Pointe of East Cobb

Response from the owner

Thank you for bringing your concerns forward. We take feedback like this very seriously, especially when it involves the safety, dignity, and rights of those in our care. We are deeply concerned by the nature of the statements shared. Situations involving care decisions, financial matters, and hospice services are complex and highly regulated, and our expectation is always that they are handled with transparency, consent, and in the best interest of the individual resident. While we cannot discuss or confirm any specific resident situation due to privacy laws, we must also address that several of the claims presented are inaccurate and constitute defamatory statements. As a result, legal counsel has been consulted. We do not tolerate neglect, coercion, or any form of exploitation, and any concerns brought forward are taken seriously and investigated through the appropriate regulatory channels. We respect the role of advocates and encourage open, constructive communication to ensure the well-being of those we serve however we would like to identify that we have engaged Adult Protective Services as well as local law enforcement and they have investigated and presented several questions about the involvement by your agency in taking such a forceful approach after only two weeks of involvement and knowledge of said individual. Our commitment remains to provide compassionate, ethical, and resident-centered care at all times. We also have a responsibility to protect our residents, even when this requires our restriction of access to outside individuals, such as yourself, to be involved when it presents a potential concern for the safety and well-being of the residents that we are entrusted to care for. Our commitment remains to provide compassionate, ethical, and resident-centered care at all times while protecting them from situations that lead to misappropriation of funds and assets.

Response from the owner

Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience did not meet your expectations. We take concerns about communication, staff professionalism, and family engagement very seriously, and it’s disappointing to hear that you felt unheard. While we respectfully disagree with some of the characterizations, we recognize that perception matters, and we continuously work to improve staff training, communication, and internal processes. We encourage families to raise concerns directly so they can be addressed promptly and constructively, and we do not remove families for voicing concerns. We provide multiple alternate individuals to resolve concerns including the Director, the Regional Directors, the VP, as well as direct contact with the Owners, who rotate presence in the community at a minimum of weekly. We regret that we were unable to resolve the issues to your satisfaction before you chose to leave, and we wish your family the very best moving forward.

Response from the owner

Thank you so much for sharing your wonderful feedback. It means a lot to know that your mom is experiencing such kindness and dedication from our team. Deborah, Danielle, Karen, Lynn, Margaret, and everyone else truly appreciate your kind words, and it’s uplifting to hear that their efforts are making a positive difference each day.

Response from the owner

Thank you so much for taking the time to share your kind words about Maeisha. It’s wonderful to hear how her positive attitude, professionalism, and dedication have made such a meaningful impact in the community. Your appreciation means a lot, and it’s always rewarding to know when team members are making a difference in residents’ lives.