Alpine Way Retirement Apartments

Mom has a care plan which looks good on paper, but they only follow it when they have staff available, which many times they don't. Staff tell me mom refuses the help when asked, but mom says they don't respond when she rings her buzzer. I've been with mom when she rings her buzzer and it can take over an hour for a response. They always seem to be short staffed. Another example is promising her a shower in the morning and then making excuses why she couldn't get one. They offered for after dinner, but at 96 years old after dinner is too late. The team there doesn't seem coordinated. It's frustrating.

Mom has a care plan which looks good on paper, but they only follow it when they have staff available, which many times they don't. Staff tell me mom refuses the help when asked, but mom says they don't respond when she rings her buzzer. I've been with mom when she rings her buzzer and it can take over an hour for a response. They always seem to be short staffed. Another example is promising her a shower in the morning and then making excuses why she couldn't get one. They offered for after dinner, but at 96 years old after dinner is too late. The team there doesn't seem coordinated. It's frustrating.

Our mom was dying, and she needed a secure and comfortable place to spend the final 2 months of her life close to family in Shelton and surrounded by professional, compassionate and ethical people. My brother chose Alpine Way because it was closest to his house. I was initially skeptical, but after the first tour and subsequent visits to see Mom, I was comforted seeing how well the Alpine and Hospice teams were taking care of her. Sadly, we all must die, and when she did, she was comfortable and surrounded by loving family. Afterwards, Alpine Way comforted the family and worked with us in a fair and equitable manner to close out her accounts. Overall, it was an excellent experience, and I would recommend living there.

Our mom was dying, and she needed a secure and comfortable place to spend the final 2 months of her life close to family in Shelton and surrounded by professional, compassionate and ethical people. My brother chose Alpine Way because it was closest to his house. I was initially skeptical, but after the first tour and subsequent visits to see Mom, I was comforted seeing how well the Alpine and Hospice teams were taking care of her. Sadly, we all must die, and when she did, she was comfortable and surrounded by loving family. Afterwards, Alpine Way comforted the family and worked with us in a fair and equitable manner to close out her accounts. Overall, it was an excellent experience, and I would recommend living there.

Staff is amazing and took our moms care level to the highest possible standards. So thankful for the team and how they helped our family. Highly recommend them!