ALMAVIA OF SAN RAFAEL

Two months ago, we made the incredibly difficult decision to move my father into AlmaVia of San Rafael. It became clear that we could no longer give him the level of care he needed at home, and while that realization was painful, the moment we walked through AlmaVia’s doors, we felt embraced. Amber gave us a tour that was more than just a walk-through; she offered us reassurance, understanding, and guidance when we were overwhelmed. From that day forward, we knew we weren't alone. Mazie and Esther, the unit managers, have been nothing short of amazing. They’re always available, deeply knowledgeable, and so kind. Their warmth made what could have been a heartbreaking transition feel like a path toward hope. The entire staff is extraordinary. April and Marlon...thank you. You care for our loved one as if he were your own family, and that means everything. Shanae and Dee, the nurses we’ve come to rely on, speak with us often, sometimes daily. Their experience and genuine care shine through in every interaction. My dad’s dementia is particularly challenging, but I truly feel like this team was meant to walk this journey with us. Knowing he’s surrounded by people who not only understand his medical needs but also see the person he still is and that is a gift beyond words. The food is excellent, the facilities are beautiful, and every concern we’ve ever had has been met with professionalism and compassion. And sometimes, what you need most is just a hug and no one gives better ones than Mazie and Amber. Realizing your loved one needs more help than you can give is one of the hardest things a family can face. But AlmaVia of San Rafael made that moment softer, kinder, and filled it with love. They didn’t just take my dad in...they took all of us in.

My 90+ year old mother moved into Alma Via. Thanks to Alma Via's exceptional staff and programs, my mother quickly adapted. It did not take long for my mother to express how she felt like family with staff and other residents, that she does not feel institutionalized. Staff pays attention to details and to visiting family members, always greeting me when I visit and offering updates about my mother's latest news. Now that my mother passed away, I will miss my regular interactions with AlmaVia's loving community.

My mother has been a resident at Alma Via for 3 years after having lived at a different assisted living facility for a number of years. I have another family member who has lived at 2 other facilities in the area so I feel confident in saying that Alma Via shines above the others. My mother is happy, has friends, and is well cared for. The staff are exceptional! Every time I visit I see residents being social, laughing, and engaged. I highly recommend Alma Via to anyone who is considering independent, assisted living, or memory care for their family member.

My mother has been a resident at Alma Via San Rafael for the past 3 years. The staff has done a good job caring for her and responding to our concerns. She started in Assisted Living there and moved into Memory Care earlier this year. She has responded well to the structured routines, the daily enrichment programs, and the chance to interact with other residents. We’ve appreciated the regular contact we’ve had with the staff and their willingness to hear and respond to our concerns.

My family is so thankful for the wonderful staff at Alma Via, especially Amber who went out of her way to make us feel comfortable and confident in the admission process. Moving a loved one into new surroundings can be an emotionally difficult situation. Amber was so patient with us. She has always been available (even on her days off) to meet with us and to make my mom feel welcome and seen. The people in the community have also been so kind and welcoming to my mom into her new home. Even though my mom has her own apartment and is able to come and go as she pleases, it is nice to have a sense of security that if she needed assistance Alma Via staff is available.